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Dynamics 365
Customer Service

Dynamics 365 Customer Service

Microsoft Dynamics 365 for Customer Service is a platform for organizations seeking to foster immediate satisfaction and deep-rooted loyalty among customers, clients, employees and partners. The service delivery game is changing – and fast! Now more than ever, organizations need to nurture and understand the people they engage with. Undoubtedly, the advancement in technology has revolutionized the way traditional customer service was being delivered. Dynamics 365 Customer Service gives your organization’s personnel the ability to manage customer requirements faster by providing the best service possible.

Orchestrate customer journeys

Enable personalized, self-service solutions

  • Activate virtual agents for modern self-service solutions
  • Interact with customers on their preferred channel
  • Anticipate customer needs
Align sales and marketing

Empower teams with tools for increased productivity

  • Help agents get answers faster
  • Easily switch between open cases or tasks
  • Engage experts faster
  • Analyse and act on customer feedback
Make informed decisions

Optimize service with actionable insights

  • Analyze comprehensive support insights
  • Adapt quickly to real-time customer sentiment
  • Track success against key performance indicators
  • Enhance your knowledge base with knowledge search insights
Grow with an adaptable platform

Deliver proactive service with IoT

  • Proactively fix device issues
  • Enhance support with integrated IoT alerts
  • Monitor device health index

Why Dynamic Labz

Dynamic Labz team can digitally transform your call centers and customer service operations with a business-specific deployment of Dynamics 365 Customer Service that will empower your team to deliver increased value to your customers, and increased revenue to your business. We empower businesses with an AI-driven Microsoft Dynamics 365 Customer Service solution for users who can automate the front-line and standard inquiries that include virtual agents and chat bots so they can address more complex customer issues. You can simplify your company’s digital landscape, improve customer (and employee) experiences, boost revenue, and cut costs—all with intelligent cloud business applications powered by Microsoft Dynamics 365 and enabled by our team’s industry expertise and solutions.

You can put a compass in somebody’s hands, but they’ll get lost if they don’t know how to read it. We give you the compass and teach you how to use it. And when you’re ready to implement your Microsoft Dynamics 365 solutions, we ensure you reach your destination within budget and time to achieve your goals with quality.